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Eudata
Artificial Intelligence in Transportation and Logistics
EUDATA
We help logistics and transportation companies simplify and optimize customer interactions, improve process efficiency, and enrich user experience with innovative solutions and advanced technologies.
+150
customers
+10M$
Revenue in 2024
15
R&D engineers
Digital transformation and efficiency
The complexities of the transportation and logistics world are a perfect field of application for modern artificial intelligence engines, which can be applied to numerous areas, enabling:
Quality assistance and customer experience
Users demand a high level of speed and quality in their experience. They are extremely sensitive to ready, direct, and effective services.
Operational efficiency
The use of AI in internal logistics and transportation processes covers countless highly effective use cases: knowledge optimization, automation of transport document (DDT) reception, innovation of the experience at the airport or station, ...
Customer Experience for Transportation and Logistics
AI Customer Experience Services for Transportation and Logistics
AI for CX in Transport/Logistics Companies
Intelligent Chatbots and Voicebots
We transform customer interactions, ensuring immediate 24/7 assistance for accessing the customer service system. This drastically improves customer experience and optimizes response times.
Manage ordinary requests, scheduling changes, delays, online sales, etc.
AI Assistants for Agents
We empower your operators with intelligent virtual assistants. These tools provide instant access to the entire company knowledge base, ensuring consistent and accurate responses, reducing training times, and elevating the quality of service offered to the customer.
Intelligent Email Management
We implement solutions for automatic categorization and proactive responses to emails. This ensures rapid and personalized communications, reducing staff workload and maintaining a high standard of customer engagement.
AI powered Customer Service
60%
Automation
30%
FTE Savings
NPS
Higher than the range
75%
Front-End BOT/VoiceBOT Automation
90%
Automatic Generation of Best Email Responses for Customers
Operational Efficiency
AI Services to Optimize Efficiency in Transportation and Logistics
AI for Telecom and E-commerce Automation
Enterprise Copilot
Scale corporate knowledge within your structure, accessing all company systems conversationally.
Access product sheets, verify and activate processes, and update systems with a customer profile change, all through conversational interfaces.
Conversational Analytics
Through modern conversational interfaces, it's possible to access large data content, requesting real-time analyses and enabling agents to view and modify data (wherever necessary) with a simple natural language command.
Advanced Document Automation
We digitize and make mountains of paper data intelligible. With advanced cataloging systems, predictive analysis, semantic search for key concepts, and automatic dashboard creation, we transform your documents into strategic information, improving operational efficiency and data governance.
E.g., cataloging transport documents, automatic entry into accounting, etc.
Remote Branch
We digitalize the access point to your services in airports, agencies, and stores, ensuring remote access with tools that combine communication channels (video, chat, WhatsApp, etc.) with AI tools for contact management, cataloging, etc.
The systems are perfectly integrated with every necessary component: authentication, signature, payment, etc.
Success Story: Cataloging Transport Documents (DDT)
Delivery
At the end of a delivery, the Dispatch Note (DDT) is issued. The employee takes a photo of the note, and the system acquires it.
Verification
The employee verifies the data. If everything is correct, they confirm, and the data is immediately passed to accounting.
Modification
If any data is incorrect, the employee modifies it, and upon confirmation, sends the note to accounting.
Administration
Administration only needs to intervene for incomplete DDTs that require reprocessing.
The result is fast and efficient accounting, and less stress for administration.
A Strategic Approach to AI for the Enterprise
Convy.AI is Eudata's solution that guarantees a systemic approach to AI for large enterprises. It offers a modular, technologically neutral approach, mindful of geopolitical risks that could make our companies dependent on uncontrollable solutions.
Solution Schema

AI Model 1

AI Model 2

AI Model 3

ERP

Knowledge Base

Corporate Back End

CRM

Other ...

RAG

Function Tools (MCP, code, visioning, ...)

Customer eXperience (BOT, contact center, ...)

Document (Invoices, mortgages and credit, claims, ...)

Corporate CoPilot

(sales assistant, administrative concierge, contact center assistant)

Industrial Automation

(Compliance, predictive maintenance, digital wins, ...)

Other

(conversational reporting, healthcare analytics, ...)

AI Manager

Prompting

Agentic Designer

Audit

Reporting

Use Cases

Platform

Common Knowledge

AI Model n

...